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What payment options are available?
Currently you can pay via Credit/Debit card or PayPal.
Is my payment information secure?
Yes, we use industry standard encryption and security measures to protect your payment information. Your data is always safe.
Why was my credit or debit card refused?
There can be various reason why your payment didn't go through including bank authorisation and details not matching, please reach out to us and we can investigate the reason for you.
Do you offer credit accounts?
Watch this space we are looking into alternative payment methods which may include options for credit in the future.
If you are a registered business and looking for a wholesaler of craft supplies please visit www.birchcraftsuppliers.com our sister company to apply for an account.
Do you offer a student discount?
We don't currently offer this however we may do in the near future. Please sign up to our marketing emails to keep up to date with all our discounts and promotions.
Do you offer discount codes?
Please sign up to our marketing emails to receive the latest discount codes and promotions. You can sign up by going to our homepage and down at the bottom input your email address under the 'Let's Keep You Updated' section.
How do I obtain a VAT invoice?
Simply email us at info@thecraftingcompany.com to request a VAT invoice.